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Terms & Conditions

Detailed description of goods and/or services
Hot Pack Meals is a business in the food industry that markets food products.

Customer privacy policy
Hot Pack Meals shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Data Protecton Act 1998 which may be downloaded from:

Club member discounts or any other discounts do not apply to our special offers or discounted products unless the applicable discount level is higher in which case the highest discount will apply.

Payment options accepted
Payment may be made via Visa, MasterCard or by bank transfer into the Hot Pack Meals bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Hot Pack Meals via Lloyds TSB CardNet.
Customer details separate from card details
Customer details will be stored by Hot Pack Meals separately from card details which are entered by the client on Lloyds TSB CardNet secure site.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is the United Kingdom. Transaction Currency is British Pound (GBP).

Hot Pack Meals takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of the United Kingdom and Hot Pack Meals chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 20 King Street Industrial Estate, Langtoft, Market Deeping, Peterborough, Cambridgeshire, PE6 9NF, United Kingdom. 

Hot Pack Meals may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Hot Pack Meals, based in the UK

Contact details
Hot Pack Meals
Email: info@hotpackmeals.co.uk
Tel: 01778 560868
Office hours: 8.30am – 5pm Mon – Thu and 8.30am – 2pm Fri.

Our postal address is:
Unit 20 King Street Industrial Estate
Langtoft, Market Deeping
United Kingdom